Support
Our Support Call-Centre has been set-up to promote a general service-oriented culture at DCDMC. The call-centre is the direct interface to the company for customers to report service requests, incidents and queries, by phone, fax, and email. Problems are then logged on a database and channeled to the appropriate support team for action within minimum delay. These service requests are constantly followed up throughout their lifecycle. DCDMC is always ready to support its clients. We offer on-site and off-site support services depending on the customer’s requirements. Our services include:
- Technical Support
- Functional Support Every interaction with a customer is an opportunity to strengthen that customer’s loyalty by providing high-quality, personalized service.
To achieve this, we have adapted the CRM system to our support process. The Customer Service module enables us to:
- Respond faster to service issues by delivering the right answers to customers in real time
- Resolve customer issues according to desired service levels
• Support Process DCDMC lays much emphasis on post delivery support. We believe that the real success of an ICT solution is measured by its sustainability. Our process tracks a support call from the time it is logged by a customer until closure to the satisfaction of the customer. Please contact DCDM Consulting if you would like to know more about our support services.
